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Reinier Vis

Video 2 pc stuck at 2,15gb

When I want to capture video every recording stops when it reaches a size of 2.15 gb. I get an error in my screen that says: The recording has stopped for an unkown reason -39. When I check the map where I have capture the recordings all of the stopped files are 2.15gb. Please help me Im a mac user.
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  • J Sandeen (Technical Representative) February 23, 2012 16:16
    Is this with all your files or when you retry the same? Do you have plenty of room where you are saving it?
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  • Reinier Vis
    It is with all my files and I store it on a 500gb external harddrive
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  • J Sandeen (Technical Representative) February 24, 2012 18:26
    Do you have the latest version of quicktime? Does recording to quicktime work?

    1. Connect VIDEO 2 GO to your playback device and to your computer (as shown in the OVERVIEW).
    2. In order to use VIDEO 2 GO with QuickTime, you must first register your VideoGlide Capture software. Open VideoGlide
    Capture by going to Applications VideoGlide VideoGlide Capture.
    3. You will be asked to enter a serial number into the "Serial Number" field. Find the number on the sleeve of the VideoGlide CD and enter it then click "OK."
    4. After entering the serial number and VideoGlide Capture opens successfully, you may close it.
    5. If you are using Snow Leopard (Mac OS X 10.6), set QuickTime to open in 32-bit mode before beginning. To do this, go to your Applications folder, right-click "QuickTime" and select "Get Info," check the "Open
    in 32-bit mode" box in the window that appears, then close the window.
    6. Open QuickTime, click the "File" menu and select "New Movie Recording."
    7. If you see a downward-pointing triangle to the right of the "record" button, click it to open a drop-down
    menu. If you do not see the triangle, click the "QuickTime Player" menu at the top of the screen and
    select "Preferences."
    8. In the drop-down menu, make sure that the proper "Camera" setting is selected ("Composite" or "S-
    Video," depending on which connector you are using) and that "USB 2861 Device" is selected as the
    "Microphone." (Also, make sure the volume slider on the left-hand side of the window is turned up.)
    9. Start recording by clicking the red "record" button at the bottom of the screen. Play your video source
    (digital camera, TV, DVD player, etc.).
    10. When you are done capturing your video, click the "stop" button. Your captured video will automatically
    open in the QuickTime player. To save it, go to "File" and select "Save" (or "Save As" to save it with a different name, but save it as a "self-contained" movie).
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