Job Rocker sound turns off at low volume levels

Have had an original block rocker for years... good product.

Bought Job Rocker Plus for garage / work shop music, and after testing became satisfied with it as well.

But...I set it to a low volume level (like first notch, background music) and after about 30 minutes noticed the sound had stopped. All lights were still on and the radio was still showing the FM station. I turned the volume up and it suddenly came on...loud.
So I reset it to the 1st notch low listening level and went back to work. About 20 minutes later...same thing. No sound, all other lights and indications normal. Turned volume up and down and it came back on.

I took it back to costco and got another one...got it home...same thing.

It acts like it goes to sleep at low volume levels. Like if you had it in the kitchen of your house and not blasting at a job site in the open.

Is this a ..."feature"? Can it be overridden? I often leave it on all day as background music while I'm working (plugged in all the time) and it's too loud for the garage if it's turned up, and shuts off if it's at low levels.

What's up?

Patman Lewisville Texas
12 people have
this problem
+1
Reply
  • Hello,

    I'm sorry you're having problems with this. I'll be happy to help!

    Does this happen in another location?

    If it does, your product may need to get serviced. Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction to help you out! Here are a couple of options that you could choose from:

    • Submit a Warranty Claim or Service Inquiry with our Technical Support team by logging onto www.ionaudio.com/support. Select Warranty Claim or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office. An experienced support agent can assist you over the phone. Their office contact numbers are listed on that page.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    I'm having the same exact problem. I don't want to go through the process of returning my Job Rocker or submitting a warranty claim if this is going to continue to happen with each replacement. I would love to know if there's an override option.

    I purchased the Job Rocker for our office as background music but can not have it too loud as we need to answer the phone throughout the day. I'm frustrated that I have to get up every 30 minutes or so to mess with the volume to bring it back to life!

    Help!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • 1
    I've done a little more research and it's a 1 hour timer that goes to sleep after 59 minutes and 59 seconds. It's obviously built in (that is... on purpose).

    I know you guys know this, so don't act like ya don't.

    Its so predictable that I've got it on video. After exactly 60 minutes - it will turn off the sound.

    This doesn't work well at... say... a "JOB" site where we expect out "JOB" Rocker to do it's "JOB" and provide music on the "JOB" all day.

    Now, there's no need for an exchange unit cause I've taken mine back to Costco three times and they're all the same. If you'd like to pull one off the line and adjust the threshold on the sleep timer to sense "no volume" instead of "low volume", and send me that one, I'll be happy to send you this one back in the same box...after I get the fixed one from you of course.

    So then, how are you folks going to take care of this?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    Any update on this? Would have been nice to know about this sleep timer before I got this radio. The way I intend to use this 99% of the time, I'm going to be stuck with this stupid timer. Ridiculous.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m Angry
    1
    So this must be the cause for the same problem I'm experiencing. This is so ridiculous and such a nuisance to have to cater to a timer.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated indifferent, undecided, unconcerned happy, confident, thankful, excited

  • 1
    Hi There,
    Here is the scoop on this issue.
    These units are also sold in Europe. This is not a defect but a European Union requirement. To conserve energy, save the planet if you will.So instead of going through the costs to remove it for the USA, ION decided to leave that feature intact.
    So don't bother returning it for repair, it isn't broken. If its too annoying they have a ton of other products available that do not have this wacky feature.....
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi everyone,

    The Job Rocker Plus was built with a specific eco-sleep function to turn off after 1 hour of use at a low volume. This helps conserve power in the event that the unit was turned down and left unattended.

    If you routinely use the product at low volume, please try the following:

    • Turn up the volume momentarily every hour or so to reset the threshold
    • Listen at higher levels

    We realize that if you are in an environment where little to no volume is required, it's possible that your speaker may occasionally go to sleep during listening. If the suggestions above don't help, please reach out to our customer support team directly and they will be able to assist your further. Please visit www.ionaudio.com/support to get in touch.

    I hope this helps!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m angry and dumbfounded.
    1
    So, Corey....... you realize that this is an issue, but have no fix for this? Of course the suggestions "help".... but that's not the point. We shouldn't have to deal with this design decision. How about a firmware update? Maybe I'd be better off teaching my dog how to operate this radio when I'm gone.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Ours ended up getting returned to Costco. It's an awesome product but we specifically used it indoors for background music often. The 60 minute sleep function at low volumes wasn't practical.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I live in Ontario Canada and I am founding a technical support, please if you have information please i would like know, because I have the same problem with low volume levels.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m so pissed off at their incompetence.
    1
    I have been in contact with their tech support since August 24. After much back and forth, they said they would fix it, I sent them my radio, which they seemed to lose. I contacted them a month after I shipped it and they said they hadn't received it (which they did). Then, they contacted me back saying they would send back the same radio without this "feature". The radio I got back works exactly as my old one did. It shuts off exactly at one hour. I can't believe how stupid and worthless this company is. The customer support is even worse since I believe they contract that out to inMusic Brands. They are all absolutely worthless. They can't answer simple questions. Avoid these clowns at all costs. 3 months of wasted time.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Is there a fix for this yet? If not, I am returning it.
    Unbelievable
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated indifferent, undecided, unconcerned happy, confident, thankful, excited

  • This reply was removed on 2016-12-14.
    see the change log
  • I’m cool story bro.
    1
    It would be nice if they would let people know there is a fix, instead of deleting my comment. But, yeah, I'm not surprised.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi everyone,

    We understand that this feature is not ideal for all listeners. Please contact our support team directly if you would like to explore your options further.
    • I helpful comment would describe what those options are. A helpful comment would describe what the fix is, and the process to go about having your radio fixed. A helpful comment describes what happens after someone contacts the support team. You posted this exact comment 4 months ago, and it wasn't helpful to anyone then, and it still isn't helpful now.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have 5 and only one is a Job Rocker "Plus" and the Plus sucks! I sent the first one back for the above issues. Didn't do any research, because none of the other four have this problem. The new one worked great for a week or two. Now its gone eco-on me.
    I'd stick with non-plus versions for easy listening.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m annoyed
    This reply was created from a merged topic originally titled Job Rocker Plus drops signal every 62 minutes....

    My Job Rocker Plus drops the signal input every 62 minutes. This happens via Bluebooth or hardwire input and from multiple input devices. You have to reboot the Job Rocker then it works again, but only for 62 minutes. Repeat. Sucks all the cool out the party. Any advice?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    I purchased two IPA-76C Block Rockers from Costco. Withing the first six months of use one has died. Powers up, shows three out of four bars for the battery, but no sound at all... off battery or direct line power. Acts as if it went to sleep permanently. No sound for radio or blue tooth feed. I even swapped the batteries from one unit to the other. Same results. I checked the fuse, it appears to be good.
    I called tech support and wasted my time. Has anyone experienced this same problem and if so, do you have any recommendations.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m jaded and infuriated
    Very disappointed in Ion Audio's support responses here. The manual does not specify this "feature" at all, and when I called support, I was told four things:

    1) It's not a "defect" it's a "feature" (despite the fact that "eco mode" shuts the speaker off after 59 minutes while the unit is playing audio (at a reasonable volume) -and- plugged in)

    2) There is no way to disable this "feature" and the only workaround is to either crank the volume up or momentarily tweak the volume every 59 minutes

    3) It's my fault (!) for not knowing about this unpublished feature prior to purchase, and I should return it to the retailer (who, by the way, won't accept it without me incurring shipping & restocking fees which would be close to 1/3rd the cost of the unit)

    4) As this is a "feature," the unit cannot be returned/exchanged because it's working "as it's supposed to"

    What are our remedies to fix this problem? Support remains unclear (and downright condescending, frankly) on this topic. Will Ion Audio replace their design-defective product with one that doesn't automatically shut off while plugged in with music playing? Has anyone successfully disabled this "feature" or received a satisfactory response from Ion Audio on this issue?
    • The customer support is catastrophic. I was able to get them to "fix" it, while it was still under the warranty time frame. If you can get them to send you a shipping label to send to a place in New Jersey (and not Reno, Reno will do nothing for you), then they will fix it. It takes forever and as you have already figured out, they are terrible to deal with. Their "support" doesn't understand the issue as well as I do. It was a sick joke of me having to explain the issue to them, I learned of this "feature" from my Ebay reseller's wife who works for the company. Their support people know nothing. You will need some luck and some perseverance if you want this resolved. I think most people just give up.
    • Thing is, I'm pretty handy with a soldering iron. Maybe there's a trace on the PCB that we need to sever to disable the timeout function? A jumper perhaps? Or maybe they're loading new firmware? They'd certainly be doing a huge favor to the DIY crowd if they told us what they were doing in New Jersey so we could do it ourselves and save everyone some time & frustration!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated indifferent, undecided, unconcerned