iProfile bad sound

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My iProfile sound is terrible when playing records and ipod. It's definitely a problem with the turntable since the radio through the receiver sounds find...not a speaker or transmitter issue. Any ideas?

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sbangs (Community Manager) November 29, 2011 19:48

Sorry is this when connected to the computer or as a standalone unit?

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Sorry is this when connected to the computer or as a standalone unit?

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DollahTC November 29, 2011 21:00

A standalone unit. I have never connected it to a computer. It was working fine a few weeks ago, and now suddenly there's horrible screeching and static.

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A standalone unit. I have never connected it to a computer. It was working fine a few weeks ago, and now suddenly there's horrible screeching and static.

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J Sandeen (Technical Representative) November 30, 2011 17:16

Does the static happen when you ONLY use the record player without the iPod docked?

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Does the static happen when you ONLY use the record player without the iPod docked?

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DollahTC November 30, 2011 18:09

It happens both with the record player without the ipod docked, and simply playing the ipod through the dock.

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- J Sandeen (Technical Representative) November 30, 2011 18:29
  
  I would try swapping the cables coming from the output of the iProfile to your receiver input. The RCA cables are the most common issue for static and signal drop outs. If this continues with new cables I would contact our service center. Here are the contacts:
  
  TECHNICAL SUPPORT & SPARE PARTS
  200 Scenic View Drive
  Suite 201
  Cumberland, RI 02864
  United States
  Tel: 401.658.3743
  
  Numark Alesis Europe Ltd
  Unit 3, Nexus Park, Lysons Avenue
  Ash Vale
  Hampshire GU12 5QE
  United Kingdom
  Tel: 0044 (0) 1252 896000
  Fax: 0044 (0) 1252 896041
  
  GERMANY
  Halskestr. 16-18
  47877 Willich Germany
  Tel: +49 2154 8143 0
  
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It happens both with the record player without the ipod docked, and simply playing the ipod through the dock.

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John January 23, 2012 19:32

happens if the switch in the rear is set to line instead of phono

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happens if the switch in the rear is set to line instead of phono

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John January 23, 2012 19:32

happens if the switch in the rear is set to line instead of phono

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- J Sandeen (Technical Representative) January 24, 2012 18:39
  
  That switch is relative to what you connect it to. The line out will not need an additional preamp. If you are connecting it to a phono input then use the phono output.
  
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happens if the switch in the rear is set to line instead of phono

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John Frank January 26, 2012 03:47

Thanks for the info. I'll do that.

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- J Sandeen (Technical Representative) January 26, 2012 16:28
  
  Let me know if anything else pops up.
  
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Thanks for the info. I'll do that.

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John January 26, 2012 18:12

Note the lp volume controls the input level thru the usb connector. So when you are in the software and the gain does not adjust the level up high enough you can rotate the knob to increase the gain. I noticed this becuse the software was ending the album after about 1 minute of play which I guessed was the timeout for not receiving audio from the turntable and causing end of album. Note you have to be in the automatic or split recordings into tracks. The meter for sound level needs to be at least halfway up for the feature to work.
Worrks great once these items are adjusted.

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Note the lp volume controls the input level thru the usb connector. So when you are in the software and the gain does not adjust the level up high enough you can rotate the knob to increase the gain. I noticed this becuse the software was ending the album after about 1 minute of play which I guessed was the timeout for not receiving audio from the turntable and causing end of album. Note you have to be in the automatic or split recordings into tracks. The meter for sound level needs to be at least halfway up for the feature to work. Worrks great once these items are adjusted.

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