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ION BLOCK ROCKER (white) IPOD PORT REPLACEMENT. PARTS NEEDED !

Hi.

Is there any chance to get some replacement part's for ION block rocker (white) ?

My ipod docking port got damaged and i want to buy the whole board where the port is attached to. i can easy replace it by myslef.

please help!
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  • Hey Laik, here is that contact for you:

    TECHNICAL SUPPORT & SPARE PARTS
    United States
    Tel: 401.658.3743

    United Kingdom
    Tel: 0044 (0) 1252 896000

    GERMANY
    Tel: +49 2154 8143 0

    TAIWAN
    Tel: +886 2 2717 2389
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  • thanks for your message.

    i have called the UK technical support today. they told me to conntact the local dealer in Poland. the local dealer (IQ Consulting) told me they cannot get any spare parts from ION and the only thing they can do: is to sell me a new block rocker (??!!) or shipp my device to the UK where it might get (or not) fixed.

    i'm out of waranty so shipping the blockrocker to the local dealer, to UK and back to me makes no sense and cost a lot of money.

    i do have another problem with this machine. the battery is not charging. i thought that the battery is damaged. yesterday i have replaced it with a brand new one but it didn't changed anything. it works as long it's connected to the plug.

    a friend of mine works for Red Bull and they (as a company) have bought a lot of block rockers to run local events. some of them were also given to the DJ's that have won first prize in 'iBattle' event, made also by Redbull.

    Many of these users reported the same malfunction - battery isnt charging.
    The charging light glows only for a few secons and then it goes blank :/

    do you have any solutions or a direct e-mail conntact to someone who can help?

    btw. this is the spare part i was talking about:

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  • i wish I could help you more but I am not apart of the service team. I just have the contacts I listed above. I don't have anyone that can give you direction on how to fix this device yourself nor will most companies for policy/legal reasons. They are going to recommend you take it to an authorized repair station to get repair information or direction. Sorry for the inconvenience and for your location conflict.
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  • ok, i try to call to germany and see what i can get.

    thanks.
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  • Good afternoon..... I own 2 white ion block rockers. One of them is missing the plastic piece that slides back and forth on the docking site which allows you to adjust and secure various type ipods.

    Is there any place that may sell spar parts from defective and/or returned block rockers? If so, how much would they charge plus S & H. I've looked all over without any luck. Even contacted Ion and was told that part is not available. Doesn't make sense to me because it's something that slides on/off. Guess they want you to pay 150.00 for a piece that costs probably $5-$10.

    Any feedback will be greatly appreciated. Thanks in advance....
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  • 1
    try to call or send email to Germany. you can buy any spare parts you need. they helped me alot.

    THIS IS YOUR MAN: ;)

    Chris Hüsen

    Spare Part Admin & Tech Support

    Numark | Alesis | Akai Pro | ION Audio | MixMeister | ▲LTO Pro

    Alesis Studiosound GmbH

    Halskestr. 16-18

    47877 Willich

    Germany

    Tel: +49 2154.812 99 21 | Fax +49 2154.812 99 9

    chuesen@numark.com

    good luck.
    • view 6 more comments
    • The battery is a common sealed lead acid battery found on eBay for £15/£20 on mine I took the corner panels off front and the metal edging fell away easily as did the grill, then simply swap the battery disconnecting blue, them red, and reconnect red then blue.
    • Forgot to say you have to remove the speaker and the battery is underneath held in place by an mdf brace, you will need to unscrew it out of its holding position the put the new one in there.
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