I can't connect my ION Air LP to my LG Bluetooth soundbar

I've tried the trouble shooting, but the Bluetooth will not connect
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  • Hi Scott,

    Thanks for posting. It may be possible that the Bluetooth speaker that you're trying to pair to the turntable may just have a hard time pairing to it. Here are some directions on how to pair your turntable to your Bluetooth speaker: 

    1. Power on your Bluetooth speaker and ensure it is in pairing mode. 

    2. Power on the Air LP turntable. 

    3. Press and release the Bluetooth button on Air LP to start pairing to your Bluetooth device. Once Air LP is connected to the Bluetooth speaker, the Bluetooth LED will be solid blue. Your Bluetooth speaker should also indicate that its paired. 

    Note: Air LP will connect to the closest Bluetooth speaker that is near it. If after 5 minutes no Bluetooth speaker can be found to pair with, the Bluetooth transmitter will become inactive and the LED will turn off. 

    4. Play music on your Air LP turntable. If you are connected to a Bluetooth speaker with a play/pause button, and do not hear audio, try pressing the play/pause button. 

    5. Adjust the volume on your Bluetooth device. 

    6. To disconnect pairing, power off the Air LP turntable or turn of Bluetooth pairing on your Bluetooth speaker. 

    Still not pairing? 

    If the Bluetooth speaker is still not pairing to the Air LP then.. 

    1. Turn off both the speaker and turntable. 
    2. Turn them both back on then move it close to each other preferably not over 30 feet (9.1m). 
    3. Attempt to pair them again while they're close to each other. 

    If above still doesn't resolve your issue then make sure that you've tried some of the helpful troubleshooting tips from below: 

    • Make sure Bluetooth is turned on for both devices. 
    • Turn on your Bluetooth discoverable modes for both devices. 
    • Make sure both Bluetooth devices are in close proximity of each other. 
    • Power both devices off and back on again. 
    • Choose to Forget the Device from the Bluetooth speaker then re-pair both. 
    • Stay away from a WiFi router or another other device that may transmit a wireless signal. 
    • Make sure the Bluetooth speaker that you're trying to pair to the Air LP is designed to pair to Bluetooth devices not WiFi. 
    • Update the speakers firmware if possible. 

    If you continue to have issues connecting your Bluetooth speaker to your Air LP, please contact ION Audio Technical Support and our support agents can assist you with this!
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  • Hi & thanks for the reply. I have tried all of the above, but nothing is working at all.
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  • Sorry you're still having issues. Please get in touch with your nearest Support Office for one-on-one assistance. You can find their contact information on that page. 
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  • I have the same problem. Tried all the suggestions and nothing has worked.
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  • I’m frustrated
    I got an Air LP for Christmas and can't connect to my LGLAS260B Bluetooth soundbar. Like others this is the reason I went for the bluetooth version. The Air LP connects to my daughter's Pure bluetooth speaker but not the soundbar, why?

    The soundbar is BT 4.0.
    • Sorry to hear you’re having trouble connecting via Bluetooth.
       
      Please follow these steps to do a Bluetooth reset.
      1.      Press and hold Bluetooth button for 20 seconds.
      2.      Power off device.
      3.      Forget device, if it has been connected to your phone.
      4.      Turn off Bluetooth on phone/tablet.
      5.      Turn on speaker.
      6.      Press Bluetooth button.
      7.      Turn on Bluetooth on your phone.
      8.      Press icon displaying your device to connect.
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  • I’m frustrated
    Hi I also got an Air LP for christmas, specifically the bluetooth one to connect it with my LG bluetooth soundbar LGLAS260B(67)

    I have the Player right next to the sound bar and it still wont connect, I am even unable to see the Air Player on my phone bluetooth is this correct should it not broadcast?

    It works fine connected via wire but I am unable to connect via bluetooth can you help?
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  • Hi Everyone,

    It's important to note that the Air LP uses and supports the A2DP sound profile. In order to use the Air LP with your soundbar, your soundbar must also use and support this format. You should be able to locate the sound profile used and supported by your soundbar by visiting its documentation. In order for the Air LP to connect to your soundbar, your soundbar must also use and support the A2DP sound profile. To learn more information about Bluetooth profiles and the A2DP profile, please visit this link below:

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  • I tried the above with no joy. I can connect to another bluetoooth speaker but it is not of the same quality as my LG Soundbar. I really do not see what the issue is!
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  • just bought ion air lp today
    will not connect to my lg soundbar
    called support to be told it will not pair with it and is a common fault
    not happy as now got to return it
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  • Shame to see this. Was going to buy this for my other half but we have the LG soundbar mentioned above. I assume there's been no fix for this?
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  • Just got my Ion Air today and I wish I wouldve stumbled across this forum before i shelled out $100. My Air will absolutely not connect to my LG soundbar, causing me to abandon the whole purpose of me purchasing this turn table! What gives?
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