How do I keep the video from jumping? The tracking adjustment doesn't help.

While trying to transfer a video, the image jumps, there are inadvertent bouts of snow, and there's a hum to the audio. Tracking adjustment doesn't help. When I play the VHS on another player, the video and audio are fine. I saved all of the settings as written in the troubleshooting guide. Help? Thanks
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  • Hi Andrea,

    Sorry you're having issues with your VCR 2 PC.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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