Block rocker bluetooth button is not working, what do I do?

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The speaker worked perfectly in the beginning, then a few months later the button that you have to press for bluetooth stopped working. Usually when I press the button the bluetooth sign would blink on the speaker to connect to the phone device. Now it does not do that anymore and i am not able to connect my phone. So now i have to use a aux cord but I want to know why it is not working and how to fix it.

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shelly June 22, 2017 22:22

I think it's obvious "Chris D's" post was of no help whatsoever. And I, like at least 100 more people do not have a disconnect button. It's pretty apparent these BRs have a common malfunction

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Chris D (Employee) January 22, 2016 19:28

Hello,

Thanks for the post. Sorry to hear about your troubles. We can help. In your device's Bluetooth settings, select your speaker and choose Forget Device. On the front of the speaker, press the Disconnect button. After turning the unit off and on again you should be able to pair your device. If not, turn both your Bluetooth device and the speaker off then restart both and re-attempt that pairing.

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- Martin Wing May 18, 2016 16:36
  
  Mine worked in the beginning, but now it goes in and out whenever it's paired. We have tried multiple phones. Is there a way to reset the Bluetooth?
  
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- Bill R. (Employee) May 18, 2016 18:34
  
  Hi Martin,
  
  Please see my post above to troubleshoot and reset your Bluetooth connection. Thanks!
  
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- Martin Wing May 18, 2016 19:55
  
  I did that. Does the blue tooth feature just die out?
  
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- Bill R. (Employee) May 18, 2016 19:59
  
  That definitely shouldn't happen, no. Let's have you get in touch with your nearest Support Office where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page.
  
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- Olabode Akinso July 02, 2017 17:48
  
  I have the same issue
  
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- Bill R. (Employee) July 10, 2017 15:45
  
  Please see my response above.
  
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- Steve Midkiff July 23, 2017 20:16
  
  This cookie cutter response does not always fix this problem repeating it over and over doesn't make any difference.
  
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- Viviana Brun October 31, 2017 01:09
  
  There is no option to forget the device
  
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- Bill R. (Employee) October 31, 2017 16:29
  
  The ability to forget your device will need to be performed on the Bluetooth device being used, not on the Block Rocker.
  
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Hello, Thanks for the post. Sorry to hear about your troubles. We can help. In your device's Bluetooth settings, select your speaker and choose <b>Forget Device</b>. On the front of the speaker, press the <b>Disconnect</b> button. After turning the unit off and on again you should be able to pair your device. If not, turn both your Bluetooth device and the speaker off then restart both and re-attempt that pairing.

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Anthony T May 19, 2016 16:28

Ironically, I just tried using my BR this past weekend and the same exact issue. I logged an issue on the website but then saw this blog.
It worked fine for months, bluetooth synced fine and then all of the sudden the blue light does not turn on and none of our devices pair. And my BR unit is less than 9 months old. I love it but the Bluetooth feature was key...
Help??

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- Bill R. (Employee) May 19, 2016 16:36
  
  Hi Anthony,
  
  Please see Chris D's post above on how to repair the Bluetooth connection. If this doesn't work, please contact Technical Support where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page. Thanks!
  
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- Anthony T May 19, 2016 19:33
  
  Thanks. Not sure if Martin had better luck than me but I cannot find any button on the front of the unit that says 'disconnect'.....I did everything else, turned the unit on and off and still no blue bluetooth light. I'll wait for tech support to call me I guess....
  
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- Martin Wing May 19, 2016 19:50
  
  I see it but I've tried to re set multiple times to no avail.... Called tech support and waited for 15 min before giving up
  So apparently until I have time it's the aux cord
  
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- Dario Mavric July 11, 2017 20:39
  
  Yup we gave up - called Tech support many times - waited endlessly - finally had to give up and simply use the Aux chord. Sorry to say, but this is the last BR we will buy and this was our 3rd!!!
  
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Ironically, I just tried using my BR this past weekend and the same exact issue. I logged an issue on the website but then saw this blog. It worked fine for months, bluetooth synced fine and then all of the sudden the blue light does not turn on and none of our devices pair. And my BR unit is less than 9 months old. I love it but the Bluetooth feature was key... Help??

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Angel Abiang June 14, 2016 04:38

I'm having the same issue with both of my BR's. Tried the fixes above to no avail, was there a resolution?

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- Bill R. (Employee) June 14, 2016 13:04
  
  Hi Angel,
  
  If you're still having issues after going through the above troubleshooting, please connect with your nearest Support Office for one-on-one troubleshooting. You can find their contact information on that page. Be sure to reference this thread when you contact support. Thanks!
  
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I'm having the same issue with both of my BR's. Tried the fixes above to no avail, was there a resolution?

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Ron Daulton August 25, 2016 06:29

i have 2 block rockers and 1 did the esxact same thing one day it just would,nt connect blue tooth or NFC communications, no pair light or pair sound, no blue tooth light..The other one works fine.the radio works as good as it allways has won't pick up worth a shoe! Aux works fine.just no wireless period. thanks Ron D. Don't get me wrong i love these block rockers with all my hart..now i only have half a hart..and it hurts,,lol

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- Bill R. (Employee) August 25, 2016 12:54
  
  Hi Ron,
  
  Please see Chris D's post above on how to repair the Bluetooth connection. If this doesn't work, please contact Technical Support where an experienced technician can troubleshoot with you one-on-one. Their contact information will be on that page. Thanks!
  
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- shelly June 22, 2017 22:22
  
  I think it's obvious "Chris D's" post was of no help whatsoever. And I, like at least 100 more people do not have a disconnect button. It's pretty apparent these BRs have a common malfunction
  
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- Jason Taylor November 19, 2017 22:21
  
  Mine did this the day of my wedding after it had worked perfectly the day before, at the rehearsal. Very embarrassing! Luckily a friend had an aux cord in his car. I've been searching for half a year for someone who knows how to actually fix this instead of giving crap answers like contact support and click forget device.
  
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- Simon Jones December 03, 2017 08:30
  
  I have had mine a matter of days before the illuminated Bluetooth button stopped illuminating!! Obviously no devises can find it now!! There is no disconnect button as suggested by the technician either.
  
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- Bill R. (Employee) December 04, 2017 17:39
  
  Please contact our Technical Support team by logging on to www.ionaudio.com/support. You can find their contact information on that page.
  
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i have 2 block rockers and 1 did the esxact same thing one day it just would,nt connect blue tooth or NFC communications, no pair light or pair sound, no blue tooth light..The other one works fine.the radio works as good as it allways has won't pick up worth a shoe! Aux works fine.just no wireless period. thanks Ron D. Don't get me wrong i love these block rockers with all my hart..now i only have half a hart..and it hurts,,lol

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Dario Mavric September 13, 2016 22:50

Same thing happened to my wife. She uses her BR Live to teach her Zumba class - her and her class love the sound and lights. Then one day, out of the blue, (no pun intended) no bluetooth anymore? What gives? This is our second BR - we love them - one we take camping with us and one is strictly for her classes. Has anyone had any luck with a fix for this yet?

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Same thing happened to my wife. She uses her BR Live to teach her Zumba class - her and her class love the sound and lights. Then one day, out of the blue, (no pun intended) no bluetooth anymore? What gives? This is our second BR - we love them - one we take camping with us and one is strictly for her classes. Has anyone had any luck with a fix for this yet?

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Michael Bonacci November 22, 2016 17:01

I have the same issue; it was working fine and now all of a sudden the Bluetooth will not come on no matter how many times you press the button and mine is less than a year old. Only a matter of months. Help.

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- AnthonyP Tamburri November 22, 2016 17:26
  
  My only comment is to be sure you only buy future BR at Costco so you can return them anytime when the Bluetooth stops working. I love the product but hate the customer svc from ion.
  
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- Steve Midkiff July 24, 2017 00:54
  
  Okay people I understand the frustration.. turn radio to on and power on back to off leave it for an hour power back up and BT will reset
  
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- Dario Mavric September 25, 2017 16:41
  
  That doesn't work - when is ION going to do a recall on these faulty units!!! Calling Tech support is a waste of time!!!!
  
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I have the same issue; it was working fine and now all of a sudden the Bluetooth will not come on no matter how many times you press the button and mine is less than a year old. Only a matter of months. Help.

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Claud Echols September 25, 2017 14:57

My power button is broke

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- Bill R. (Employee) September 25, 2017 16:24
  
  Please see my post above on how to service your product. Thanks!
  
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My power button is broke

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Mary Campbell December 30, 2017 15:45

I have the same issue with the Bluetooth button suddenly stopping working and none of the advice on here works, this is obviously a common fault and needs to be addressed, this product is not cheap. Logged the issue with support but from what I’m reading here it’s a slow system, I’m hoping for a quick and effective response

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- Bill R. (Employee) January 02, 2018 17:19
  
  Please see my post above on how to service your product. Thanks!
  
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- Mary Campbell January 02, 2018 17:52
  
  Hi, as I said in my post I have tried Bill but it is still not working??
  
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- Mary Campbell January 14, 2018 11:59
  
  I have now received a complete replacement speaker from amazon, if the Bluetooth fails on this one I have been guaranteed a full refund. No advice on here works and the tech support department just advised me to contact whoever sold me the unit. Absolute rubbish support from ION I will not buy another one of there products again after this experience, if it wasn’t for amazons great customer service I would be £250 out of pocket!!
  
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I have the same issue with the Bluetooth button suddenly stopping working and none of the advice on here works, this is obviously a common fault and needs to be addressed, this product is not cheap. Logged the issue with support but from what I’m reading here it’s a slow system, I’m hoping for a quick and effective response

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