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Block rocker bluetooth button is not working, what do I do?
The speaker worked perfectly in the beginning, then a few months later the button that you have to press for bluetooth stopped working. Usually when I press the button the bluetooth sign would blink on the speaker to connect to the phone device. Now it does not do that anymore and i am not able to connect my phone. So now i have to use a aux cord but I want to know why it is not working and how to fix it.
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4I think it's obvious "Chris D's" post was of no help whatsoever. And I, like at least 100 more people do not have a disconnect button. It's pretty apparent these BRs have a common malfunction
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EMPLOYEE
1Hello,
Thanks for the post. Sorry to hear about your troubles. We can help. In your device's Bluetooth settings, select your speaker and choose Forget Device. On the front of the speaker, press the Disconnect button. After turning the unit off and on again you should be able to pair your device. If not, turn both your Bluetooth device and the speaker off then restart both and re-attempt that pairing. -
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Ironically, I just tried using my BR this past weekend and the same exact issue. I logged an issue on the website but then saw this blog.
It worked fine for months, bluetooth synced fine and then all of the sudden the blue light does not turn on and none of our devices pair. And my BR unit is less than 9 months old. I love it but the Bluetooth feature was key...
Help??- view 5 more comments
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I might have to return it to Sams I have mine just 11 days and bluetooth not conecting anymore. and is not even recognizing it when i do a search to pair it again.
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I have the same problem with mine. Disconnected all my devices on my phones Bluetooth area. Tried to turn discoverable mode on thf ion pathfinder and the button on the pathfinder won’t work to allow the pathfinder to be discoverable. Thank god I bought this at Costco. I bought it last year but this is only the 3rd time using it.
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I'm having the same issue with both of my BR's. Tried the fixes above to no avail, was there a resolution?
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Hi Angel,
If you're still having issues after going through the above troubleshooting, please connect with your nearest Support Office for one-on-one troubleshooting. You can find their contact information on that page. Be sure to reference this thread when you contact support. Thanks! -
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i have 2 block rockers and 1 did the esxact same thing one day it just would,nt connect blue tooth or NFC communications, no pair light or pair sound, no blue tooth light..The other one works fine.the radio works as good as it allways has won't pick up worth a shoe! Aux works fine.just no wireless period. thanks Ron D. Don't get me wrong i love these block rockers with all my hart..now i only have half a hart..and it hurts,,lol- view 6 more comments
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Please contact our Technical Support team by logging on to www.ionaudio.com/support. You can find their contact information on that page.
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Ron Daulton. We fixed ours. Shipping it in for non warranty repair was simply NOT cost effective. We gently removed the top by removing the screws (there are several different sizes so pay attention where they go). We then unhooked and reattached the Bluetooth antenna wire. Gently pull up away from circuit board. Upon magnifying glass inspection we found the second pin on the bluetooth module had come unsoldered. We simply flowed some solder over that pin (its SMD so we use drag soldering technique) put it back together and now it works fine. The bluetooth module is a small 2 x 1.5 inch board upper right hand corner looking from rear. It is right next to the antenna wire. i assume either heat or mechanical stress caused that one pin to separate ever so much. Frankly we paid $150 for our Rocker plus, have used it for 18 months and it was NOT going to be fiscally wise to pay to ship it, pay for a repair and return shipping. I will take note of the companies unwillingness to assist do it yourself types, but that really is common in audio vendors.
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Same thing happened to my wife. She uses her BR Live to teach her Zumba class - her and her class love the sound and lights. Then one day, out of the blue, (no pun intended) no bluetooth anymore? What gives? This is our second BR - we love them - one we take camping with us and one is strictly for her classes. Has anyone had any luck with a fix for this yet? -
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1I have the same issue; it was working fine and now all of a sudden the Bluetooth will not come on no matter how many times you press the button and mine is less than a year old. Only a matter of months. Help.
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That doesn't work - when is ION going to do a recall on these faulty units!!! Calling Tech support is a waste of time!!!!
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My power button is broke- view 1 more comment
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Please see my post above on how to service your product. Thanks!
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I have the same issue with the Bluetooth button suddenly stopping working and none of the advice on here works, this is obviously a common fault and needs to be addressed, this product is not cheap. Logged the issue with support but from what I’m reading here it’s a slow system, I’m hoping for a quick and effective response- view 2 more comments
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I have now received a complete replacement speaker from amazon, if the Bluetooth fails on this one I have been guaranteed a full refund. No advice on here works and the tech support department just advised me to contact whoever sold me the unit. Absolute rubbish support from ION I will not buy another one of there products again after this experience, if it wasn’t for amazons great customer service I would be £250 out of pocket!!
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I don't think people are understanding the original problem, which I am also having. It has nothing to do with it not finding a signal. When you push the Bluetooth button, nothing happens. The button used to work and now no longer does. You can restart the speaker every hour for a week and it won't change the fact that the button on the speaker box does nothing when pressed. If someone knows what is causing that and how to fix it, that would be a helpful answer.
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Please see my post above to troubleshoot and reset your Bluetooth connection. Thanks!
That is not a good solution to the issue. Highly inconvenient to have to disconnect everytime to reconnect. That’s just silly. Does your company have any plans to update the device to PERMANENTLY FIX the problem??