I’m unconcerned

Automatic driver installation killed Windows 7 audio

I just replaced the Vista laptop I had been using with the Ion EZ Vinyl converter and turn table, with a Windows 7 (x64) laptop. When I connected the USB turn table, it automatically installed drivers, at least one of these, if not all: "USB Composite Device", "USB Audio Codec", "USB Input Device". The upset was that sound on the laptop stopped working. I recovered with a restore point. What is the cure for this? To be clear, I had not yet installed the application software on the laptop yet, just stuck the USB cable in the computer, because "it belonged there". :/ If I install the latest versions of the software first, will that prevent the turn table from installing the old ones? Thanks - H.
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  • Hello,

    Thanks for posting. 

    We recommend that all users are on the latest version of the EZ Vinyl Tape Converter software, which you can download by visiting www.ionaudio.com/ezvc.  

    if you aren't able to hear any audio from your turntable, it's likely your audio settings aren't properly configured. We've put together a helpful video guide below that will walk you through how to install and use the EZ Vinyl Tape Converter:


    Note, that the software will need to be open in order for you to hear audio from your turntable. 

    I hope this helps! Let me know if you have any additional questions. 
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  • After I used a restore point to get back the audio and confirmed that it was working for every other application on the PC, i did install the latest version of the ION application on the Windows-7 laptop. I ran the software to the panel that prompts to connect the turn table. As soon as I did that, a pop-up balloon told me drivers were being installed. That, again, killed the sound. I could, however, record a record and the software even correctly cut it into the 6 tracks that were on the side. The volume indicators on the software never moved, but obviously it could tell the silence between the tracks. I used my "restore point" to get sound back. The recording was terrible (separate issue, likely) as the channels appeared to be saturated and therefore high on noise. Turning down the input volume (this HP Pavilion DV7 has "Beats" audio) and going through the recording...restore again, didn't help. Still the channels were saturated. Having successfully recorded about 100 albums with this turn table and software on Vista, I think my record digitizing days are over.
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